Pharma -International Group : IT Blue Print, Target organization and process framework for Help Desk
A French pharmaceutical company (1 B€ – 4500 employees) must sustain a rapid growth due to new acquisitions and new international subsidiaries creation.
Information System must be able to support additional end users with a predictable service quality and cost.
ACCIOD® becomes a strategic partner and delivers :
A selective Business Case in the infrastructure projects portfolio to design IT Blueprint for the next 3 years
Full process management to create and outsource a worldwide Help Desk
Target organization and process framework for an industrial IT Operations delivery
Pharma - biotechnological start-up company : Change in IT organization and selective outsourcing approach
INTEGRAGEN is biotechnological start-up company focused on developing diagnostic tests for genetical diseases and selling genomic analysis services to optimize its cost base.
IT being key for processing data provided by the internal laboratory or external customers, cost optimization must not impact service quality.
ACCIOD® designs a limited change in IT organization and defines a selective outsourcing approach.
Services - European IT Services provider : Organization target, KPI to measure and delivery process
ECS is a European IT Services provider (2 B€ - 1600 employees) delivering IT infrastructure maintenance services. ECS must rapidly boost its profitability by enhancing its service portfolio.
Internal support organization must be able to measure and increase delivered service quality and to develop new services at the same time.
ACCIOD® defines support organization target, KPI to measure and delivery process updates to reach the immediate yearly objective.
Food - first French soft beverage company : Outsourced IT services negotiation
ORANGINA GROUP is the first French soft beverage company (416 M€ - 400 employees) with a European activity. ORANGINA GROUP was created by an LBO from Cadbury Schweppes that will end within 2 years.
ORANGINA GROUP must redefine IT investments schedule and IT outsourcing global cost to optimize IT value for LBO exit.
CCIOD provides ORANGINA GROUP with IT strategy guidance for the next 2 years :
Outsourced IT services negotiation for price, perimeter and service quality
Infrastructure investment schedule and potential optimization
Retail market - games and toys : Roadmap and assistance to select the IT outsourcer
A French leader in the games and toys e-commerce leader is engaged in a reengineering project that aims at merging and modernizing its Information Systems that are largely based on mainframe technologies.
Company must secure mainframe outsourcing services delivery and design the next Information System.
ACCIOD® defines Information System improvement roadmap and assists company to select the most appropriate IT outsourcer for the next generation platform.