Pharma -International Group : IT Blue Print, Target organization and process framework for Help Desk

Context
A French pharmaceutical company (1 B€ – 4500 employees) must sustain a rapid growth due to new acquisitions and new international subsidiaries creation.
Goals
Information System must be able to support additional end users with a predictable service quality and cost.
Contribution
ACCIOD® becomes a strategic partner and delivers :
  1. A selective Business Case in the infrastructure projects portfolio to design IT Blueprint for the next 3 years
  2. Full process management to create and outsource a worldwide Help Desk
  3. Target organization and process framework for an industrial IT Operations delivery

Pharma - biotechnological start-up company : Change in IT organization and selective outsourcing approach

Context
INTEGRAGEN is biotechnological start-up company focused on developing diagnostic tests for genetical diseases and selling genomic analysis services to optimize its cost base.
Goals
IT being key for processing data provided by the internal laboratory or external customers, cost optimization must not impact service quality.
Contribution
ACCIOD® designs a limited change in IT organization and defines a selective outsourcing approach.

Services - European IT Services provider : Organization target, KPI to measure and delivery process

Context
ECS is a European IT Services provider (2 B€ - 1600 employees) delivering IT infrastructure maintenance services. ECS must rapidly boost its profitability by enhancing its service portfolio.
Goals
Internal support organization must be able to measure and increase delivered service quality and to develop new services at the same time.
Contribution
ACCIOD® defines support organization target, KPI to measure and delivery process updates to reach the immediate yearly objective.

Food - first French soft beverage company : Outsourced IT services negotiation

Context
ORANGINA GROUP is the first French soft beverage company (416 M€ - 400 employees) with a European activity. ORANGINA GROUP was created by an LBO from Cadbury Schweppes that will end within 2 years.
Goals
ORANGINA GROUP must redefine IT investments schedule and IT outsourcing global cost to optimize IT value for LBO exit.
Contribution
CCIOD provides ORANGINA GROUP with IT strategy guidance for the next 2 years :
  1. Outsourced IT services negotiation for price, perimeter and service quality
  2. Infrastructure investment schedule and potential optimization

Retail market - games and toys : Roadmap and assistance to select the IT outsourcer

Context
A French leader in the games and toys e-commerce leader is engaged in a reengineering project that aims at merging and modernizing its Information Systems that are largely based on mainframe technologies.
Goals
Company must secure mainframe outsourcing services delivery and design the next Information System.
Contribution
ACCIOD® defines Information System improvement roadmap and assists company to select the most appropriate IT outsourcer for the next generation platform.
Distribution
Energie
Industrie
Pharmacie
Service